Beautiful and comfy hoodie! Colour is amazing 🤩 Just love it! 💜
I did not get the jacket but i got store credit instead, i ordered a pajamas.
Hi Ida,
We're sorry to hear about your experience. We truly apologize for the inconvenience caused by the out-of-stock situation. Unfortunately, despite our efforts, the restocking process didn't push through as planned, resulting in the unavailability of the jacket you ordered. We understand how frustrating this must be, especially when you were expecting your desired item.
In situations like these, our usual protocol is to issue store credits initially. However, we also offer the option to request a refund to the original payment method within 14 days after the credits are issued. It's entirely up to the customer whether they prefer to keep the credits for future use or have the funds returned to their card/PayPal account. We want to ensure that there is flexibility to choose the resolution that best suits your needs and preferences.
Since you've already used your store credits to place a new order, that's great to hear! If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to help with anything you may need. Your satisfaction is important to us, and we want to ensure your experience with us is a positive one.
All the best and have a nice day!
Your Fashion Chingu Team
i loved the shoes, they fit me very good
I love the skirt, and the belt. I really like that you get the belt with the skirt.
It was strechey, so it fited me, it was a little small for me, but thats not their fault i should have ordered a M instead of a S
The skirt was very good, it looks like the picture.
Sehr schick. Sehr angenehm zu tragen! Die Lieferzeit nach Deutschland betrug bei mir 7-8 Tage. In dieser Zeit war ich per Mail mit dem Support in Kontakt. Der Support antwortete innerhalb eines Tages und war sehr freundlich. Das Problem wurde gelöst. Vielen Dank! Ich werde wieder bestellen!
Sehr schick. Sehr angenehm zu tragen! Habe L bestellt, da ich laut deutscher Größentabelle normalerweise M trage. Vielleicht hätte M gepasst, aber ich wollte es größer haben. Nach dem Waschen hat es die gleiche Form und Größe behalten.
Die Lieferzeit nach Deutschland betrug bei mir 7-8 Tage. In dieser Zeit war ich per Mail mit dem Support in Kontakt. Der Support hat innerhalb eines Tages geantwortet und war sehr freundlich. Das Problem war gelöst. Vielen Dank! Ich werde wieder bestellen!
I wasn't sure what to expect with this dress or the company regarding size, quality, etc. but let me tell you - this dress is everything! The quality of the material and the attention to detail is outstanding. The dress fit my daughter like it was tailor-made just for her. She looked precious in it and was so happy to be wearing it! We will definitely be ordering from Fashion Chingu again in the future!
The shirt isn’t even tye dye, they clearly clipped the center image from the phote and printed it on the shirt badly
Hi Jules,
We sincerely apologize for any confusion regarding your recent purchase. It's regrettable to hear that the item did not meet your expectations. We want to assure you that our team conducts thorough quality checks before shipping out any order to ensure customer satisfaction.
Regarding your concern about the shirt not being tie-dye as depicted in the picture, we would like to clarify that the item description does not mention tie-dye, and the design is not intended to be tie-dye. Instead, it features a cute character print.
To address your concerns effectively, could you kindly provide us with more information or perhaps some pictures of the item you received? This will help us better understand the situation and work towards a resolution.
Our support team will reach out to you promptly to assist further and ensure your satisfaction with your purchase. We appreciate your cooperation and look forward to resolving this matter to your satisfaction.
All the best and have a nice day!
Your Fashion Chingu Team
Has multiple holes and is frayed. Look closely at the picture. Site should include descriptions
Hi Keri,
Thank you for taking the time to share your feedback with us. We were truly sorry to hear about the disappointment you experienced with your recent purchase. Our aim is always to provide our customers with high-quality products, and we regret that this was not your experience.
We understand your frustration regarding the distressed condition of the item. While we did our best to ensure that product descriptions and images accurately represented the items, we acknowledged that sometimes discrepancies could occur. We appreciate your suggestion regarding including more detailed descriptions on our site, and we assure you that we will certainly consider this for future improvements.
In response to your concerns, we already issued a partial refund for your purchase. We sincerely hope that this somehow helped to address your dissatisfaction and that it restored your trust in our brand.
Thank you again for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.
All the best and have a nice day!
Your Fashion Chingu Team
Very soft and good quality. Absolutely love how it looks!
Just got this shirt, and it's awesome! It's super comfy too – definitely my new favorite shirt!
Tal y como se muestra en la foto, de calidad perfecta, tejido suave y queda fenomenal!!. En mi caso cogí la talla más pequeña puesto que soy muy delgada.
Repetiré con más prendas seguro!!!
Very trendy, nice for some warm spring days.
The only thing you should know that it's asymmetrical which isn't visible on the images.
Looks cool , fits good .
I usually wear between a US 12-16 depending on the brand, and I got the 4XL, and it fit perfectly! I followed the sizing and measured myself, so I would say that was fairly accurate for my size. I wore this dress to my graduation and got a lot of compliments, and it looks just like in the picture. I definitely recommend if you're looking for a dress like this, the fabric was also very sleek and comfortable!
I purchased this skirt for my daughter and she loves it! It's very comfortable but can also be used as a dress!
The pants are very good quality and nice detailing but size wise it is not a very height friendly product, if you are tall just be careful of the sizing
Dear Gabby,
We sincerely apologize for any disappointment you may have experienced, and we greatly appreciate your feedback. Thank you for bringing this matter to our attention. Please be aware that our clothing items are accompanied by their respective size guides, which can vary from one product to another.
However, if you believe there is a notable inconsistency between the measurements of the actual item you received and our size guide, please do let us know.
Our support team is always available to address any further concerns you may have. Feel free to message our team.
All the best & have a nice day!
Your Fashion Chingu Team
These pants are glorious. Just as advertised and portrayed. I get SO many compliments on them.
The jacket fits so nicely and is very high quality. It does shed a lot of fuzz when you first wear it (I wore black underneath it and could not take the jacket off because my black shirt was so fuzzy.)
I bought a 2XL but the pants were super short on me! I am 5'7" or 171 cm tall. The pants barely covered my lower shin.
Dear Joanne,
We sincerely apologize for any disappointment you may have experienced, and we greatly appreciate your feedback. Thank you for bringing this matter to our attention. Please be aware that our clothing items are accompanied by their respective size guides, which can vary from one product to another.
However, if you believe there is a notable inconsistency between the measurements of the actual item you received and our size guide, please do let us know.
Our support team will be reaching out to you shortly to assist in resolving this situation and addressing any further concerns you may have. We eagerly await your response.
All the best & have a nice day!
Your Fashion Chingu Team
I purchased a 3XL in this sweater for my husband and it only fits me. I am 5 foot 7 inches, 135 pounds. I know this is Asian sizing, but there's no way I am a 3XL. It's tiny! Also, the patch on the bottom says something very odd - like not even spelled correctly. Very odd. The material is nice and the elbow patches are detailed enough.
Dear Joanne,
We sincerely apologize for any disappointment you may have experienced, and we greatly appreciate your feedback. Thank you for bringing this matter to our attention. Please be aware that our clothing items are accompanied by their respective size guides, which can vary from one product to another.
However, if you believe there is a notable inconsistency between the measurements of the actual item you received and our size guide, please do let us know.
Our support team is always available to address any further concerns you may have. Feel free to message our team.
All the best & have a nice day!
Your Fashion Chingu Team
